Terms of service
Terms of Service
Overview
Welcome to HeroGlow.
The terms “we,” “us,” and “our” refer to HeroGlow. HeroGlow operates this website and online store, including all related information, content, features, tools, products, and services offered to you, the customer.
Our store is powered by Shopify, which allows us to provide our online shopping services.
By visiting our website, browsing our store, placing an order, or using any of our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, you should not access or use our website or services.
Please read these Terms carefully, as they contain important information about your rights, responsibilities, warranties, disclaimers, limitations of liability, and other legal matters.
Section 1 - Online Store Terms
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have given us permission to allow your minor dependents to use this website.
You may not use our products or services for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction when using our website or purchasing from our store.
You are responsible for ensuring that any information you provide to us is accurate, complete, and up to date.
Section 2 - Our Products
We make every effort to display our products as accurately as possible. However, we cannot guarantee that the colors, brightness, size, projection effect, or appearance of the product will look exactly the same on every screen or in every room.
The appearance of a shadow projection may vary depending on lighting, wall color, distance from the wall, room darkness, and how the product is used.
Product descriptions, images, prices, and availability may be updated or changed at any time without notice.
We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction. We may also discontinue any product at any time.
Section 3 - Orders
When you place an order on our website, you are making an offer to purchase the selected product.
HeroGlow reserves the right to accept, reject, cancel, or limit any order for any reason, including but not limited to suspected fraud, incorrect pricing, product availability, payment issues, or shipping restrictions.
Once your order is accepted and processed, we may not be able to cancel or modify it. Please review your order carefully before completing your purchase.
If we cancel or make changes to your order, we may attempt to contact you using the email address, billing address, shipping address, or phone number provided at checkout.
Returns and exchanges are handled according to our Refund Policy.
Section 4 - Pricing and Billing
All prices, discounts, promotions, and offers are subject to change without notice.
The price charged for a product will be the price shown at the time you place your order, unless there is an obvious pricing error.
Unless stated otherwise, product prices may not include taxes, shipping fees, customs duties, import fees, or other charges that may apply depending on your location.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.
You confirm that you are authorized to use the payment method provided and that all payment information is true and accurate.
Section 5 - Shipping and Delivery
Shipping and delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs, incorrect shipping information, weather, holidays, high order volume, or events outside of our control.
Once an order has been transferred to the shipping carrier, the risk of loss or delay may pass to the customer, depending on applicable law.
Please make sure your shipping address is correct before placing an order. HeroGlow is not responsible for packages delivered to an incorrect address provided by the customer.
Section 6 - Returns and Refunds
Returns, refunds, and exchanges are handled according to our Refund Policy.
To request a return or ask questions about a refund, please contact us at:
Returned items must meet the requirements listed in our Refund Policy to be accepted.
Section 7 - Intellectual Property
All content on this website, including but not limited to text, images, graphics, logos, product descriptions, videos, designs, website layout, and branding, is owned by HeroGlow or used with permission by HeroGlow.
You may not copy, reproduce, distribute, modify, publish, sell, or use any part of our website or content without our prior written permission.
All third-party names, logos, characters, trademarks, product names, and intellectual property belong to their respective owners. HeroGlow does not claim ownership of any third-party intellectual property.
Section 8 - Third-Party Tools and Services
Our store may use third-party tools, apps, payment processors, shipping providers, analytics services, or ecommerce platforms to operate and improve our website.
We provide access to these third-party tools “as is” and “as available” without warranties of any kind.
Your use of third-party tools or services may be subject to the terms and policies of those third parties.
Section 9 - Third-Party Links
Our website may include links to third-party websites or services. We are not responsible for the content, accuracy, policies, products, or services of any third-party website.
If you choose to access third-party links, you do so at your own risk.
Any issues, complaints, or questions regarding third-party products or services should be directed to the third party.
Section 10 - Relationship With Shopify
HeroGlow uses Shopify technology to operate our online store and provide our services.
However, any purchase made through our store is directly between you and HeroGlow. Shopify is not responsible for any aspect of the sale between you and HeroGlow, including any injury, damage, loss, claim, or issue related to your purchase.
By using our website, you release Shopify and its affiliates from any claims or liability related to your purchase from HeroGlow.
Section 11 - Privacy Policy
Your submission of personal information through our store is governed by our Privacy Policy.
Because our store is powered by Shopify, certain personal information may also be collected and processed by Shopify and other service providers in order to provide and improve our services.
Please review our Privacy Policy for more information about how your personal information is collected, used, and shared.
Section 12 - User Comments, Reviews, and Feedback
If you submit reviews, comments, suggestions, ideas, photos, videos, or other content to us, you grant HeroGlow the right to use, reproduce, publish, edit, display, and share that content for business, marketing, promotional, and operational purposes.
You agree that any content you submit will not violate the rights of any third party, including copyright, trademark, privacy, or personal rights.
You may not submit content that is false, offensive, abusive, harmful, illegal, misleading, or contains malware.
We reserve the right to remove or edit any content at our discretion.
Section 13 - Errors, Inaccuracies, and Omissions
Occasionally, information on our website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping times, product availability, or other details.
We reserve the right to correct any errors, update information, cancel orders, or change details at any time without prior notice, including after an order has been submitted.
Section 14 - Prohibited Uses
You may not use our website or services:
For any unlawful purpose
To violate any laws or regulations
To infringe upon our intellectual property rights or the rights of others
To submit false or misleading information
To harass, abuse, insult, harm, defame, intimidate, or discriminate
To upload or transmit viruses, malware, or harmful code
To spam, phish, scrape, crawl, or collect personal information
To interfere with the security or functionality of our website
To attempt unauthorized access to our systems or accounts
To resell, duplicate, copy, or exploit any part of our services without permission
We reserve the right to terminate or restrict your access to our website if you violate these Terms.
Section 15 - Termination
We may terminate or suspend your access to our website or services at any time, without notice, if we believe you have violated these Terms of Service or engaged in harmful, fraudulent, or unlawful activity.
Any obligations or liabilities incurred before termination will remain in effect after termination.
Section 16 - Disclaimer of Warranties
Our website, services, and products are provided on an “as is” and “as available” basis, unless otherwise stated.
We do not guarantee that our website will be uninterrupted, secure, error-free, or free of viruses or harmful components.
We do not guarantee that any product will meet every customer expectation, especially where product appearance, brightness, shadow size, projection clarity, or color may vary depending on the environment and usage.
To the fullest extent permitted by law, HeroGlow disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
Some jurisdictions do not allow limitations on implied warranties, so some of these limitations may not apply to you.
Section 17 - Limitation of Liability
To the fullest extent permitted by law, HeroGlow, its owners, employees, partners, suppliers, service providers, affiliates, and licensors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of our website, services, or products.
This includes but is not limited to loss of profits, loss of revenue, loss of data, replacement costs, delays, or damages related to product use, website errors, shipping delays, or third-party services.
Section 18 - Indemnification
You agree to indemnify, defend, and hold harmless HeroGlow, Shopify, and our affiliates, partners, employees, contractors, suppliers, and service providers from any claim, loss, damage, liability, or expense, including attorney fees, arising from:
Your violation of these Terms
Your violation of any law or third-party rights
Your misuse of our website or services
Your submission of false, misleading, or harmful information
Section 19 - Severability
If any part of these Terms of Service is found to be unlawful, void, or unenforceable, that portion will be enforced to the fullest extent permitted by law, and the remaining provisions will continue to remain valid and enforceable.
Section 20 - Entire Agreement
These Terms of Service, together with any policies posted on our website, represent the entire agreement between you and HeroGlow regarding your use of our website and services.
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
Section 21 - Assignment
You may not transfer, assign, or delegate your rights or obligations under these Terms without our prior written consent.
HeroGlow may transfer, assign, or delegate these Terms and our rights or obligations without your consent or prior notice.
Section 22 - Governing Law
These Terms of Service and any separate agreements through which we provide services shall be governed by and interpreted according to the laws of the United States and the applicable laws of the state where HeroGlow operates.
Section 23 - Changes to These Terms
We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on our website.
It is your responsibility to review this page periodically for changes.
Your continued use of our website after any changes are posted constitutes acceptance of those changes.
Section 24 - Contact Information
Questions about these Terms of Service should be sent to us at: