Privacy policy
Privacy Policy
This Privacy Policy describes how HeroGlow (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website.
Contact Information
If you have any questions about this Privacy Policy, how we handle your personal information, or if you would like to exercise your privacy rights, you can contact us at:
Email: heroglow@use.startmail.com
Address: 385 Ann St, South Elgin, IL 60120, United States
Personal Information We Collect
When you visit our website, we may collect certain information about your device and how you interact with our store. This may include information such as your browser type, IP address, time zone, cookies, pages viewed, products viewed, referral source, and how you browse the website.
When you place an order or attempt to place an order, we may collect information such as your name, billing address, shipping address, payment information, email address, and phone number.
We may also collect information you provide when you contact us for customer support.
How We Use Your Personal Information
We use your personal information to:
Process and fulfill your orders
Arrange shipping and delivery
Send order confirmations and updates
Communicate with you about your order
Provide customer support
Screen orders for potential risk or fraud
Improve our website and customer experience
Provide marketing communications, only when permitted
Comply with legal obligations
Sharing Your Personal Information
We may share your personal information with trusted service providers that help us operate our store and fulfill orders. This may include payment processors, shipping carriers, ecommerce platforms, analytics providers, and customer support tools.
We may also share your information when required to comply with applicable laws, regulations, legal requests, or to protect our rights.
We do not sell your personal information.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support basic store functionality.
You can choose to disable cookies through your browser settings, but some parts of the website may not function properly.
Marketing Communications
If you sign up for marketing emails or agree to receive promotional messages, we may use your email address to send updates, offers, and product information.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at heroglow@use.startmail.com.
Data Retention
We keep your personal information only for as long as necessary to fulfill the purposes described in this policy, including order processing, customer support, legal compliance, accounting, and fraud prevention.
Your Rights
Depending on where you live, you may have rights regarding your personal information. These may include the right to access, correct, update, delete, or request more information about how your data is used.
To make a privacy request, contact us at:
Security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
International Customers
If you access our website from outside the United States, your personal information may be processed in the United States or other countries where our service providers operate. By using our website, you understand that your information may be transferred outside your country of residence.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or business operations.
Any updates will be posted on this page with the revised effective date.