Shipping policy
Shipping Policy
Thank you for shopping with HeroGlow. This Shipping Policy explains how we process, ship, and deliver your order.
Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Please note that processing times may be longer during holidays, high-demand periods, or due to unexpected delays.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.
Shipping Time
Estimated delivery time is usually 8–12 business days after your order has been processed and shipped.
Delivery times may vary depending on your location, carrier delays, customs processing, weather conditions, holidays, or other factors outside of our control.
Please note that shipping times are estimates only and are not guaranteed.
Shipping Locations
We currently ship to the United States and select international locations.
If your country is not available at checkout, this means we are currently unable to ship to your location.
Shipping Costs
Shipping costs, if applicable, will be calculated and displayed at checkout.
From time to time, HeroGlow may offer free shipping promotions. Any free shipping offer will be shown clearly on the website or at checkout.
Tracking Information
Once your order ships, you will receive a tracking number by email when available.
Please allow 24–72 hours for tracking updates to appear after receiving your tracking number. Sometimes tracking may show limited updates while the package is in transit.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
HeroGlow is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to help, but we cannot guarantee that the address can be changed once the order has been processed or shipped.
Lost, Delayed, or Missing Packages
If your package is delayed, please check your tracking information first.
HeroGlow is not responsible for delays caused by shipping carriers, customs, weather, holidays, incorrect addresses, or events outside of our control.
If your package appears to be lost or has not arrived after a reasonable time, please contact us at:
We will review the issue and help find the best possible solution.
Damaged or Wrong Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or if you receive the wrong product, contact us immediately at:
Please include your order number, a description of the issue, and photos or videos of the product and packaging so we can evaluate the problem and make it right.
Customs, Duties, and Taxes
For international orders, customs fees, import duties, taxes, or other charges may apply depending on your country.
These charges are the customer’s responsibility and are not included in the product price or shipping cost unless stated otherwise.
HeroGlow is not responsible for delays caused by customs processing.
Contact Us
If you have any questions about shipping, delivery, or your order, you can contact us at:
HeroGlow
Email: heroglow@use.startmail.com